McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Fresh Dog Food

£13.12

£13.12

Unit price

per

Quality Street Chocolate Refill Bag 685g

Available From: McGrocer
£14.00

£14.00

Unit price

per

Boost Meatballs Meat Feast with Superfoods Dog Food 1kg

Available From: Sainsburys

Just Thaw & Pour Complete & balanced all breeds from & weeks Grain Free Gently cooked to preserve nutrients Supports Gut Health & Immunity Give Your Dog a Boost Don't Just Feed Them, Give Them a Boost + Human Quality - Finest ingredients, always.+...
£7.88

£7.88

Unit price

per

Freshpet Small Dog Turkey & Pork Recipe with Potato & Spinach 400g

Available From: Sainsburys

A Complete Pet Food for Adult Small Dogs Slice & Serve Roll Contains 100% Fresh Pork & Turkey 33% Pork33% Turkey1% Spinach6% Potato Freshpet® real food for pets. Learn more at FRESHPET.COM
£11.38

£11.38

Unit price

per

Freshpet Junior to Senior All Life Stages Slice & Serve Roll for Dogs 700g

Available From: Sainsburys

Complete Pet Food for Junior to Senior Dogs and All Life Stages Real Food Fresh from the Fridge Brand Dog Food Complete Pet Food for Junior to Senior Dogs and All Life Stages Contains 100% Fresh Turkey Gently Steam Cooked 65% Farm Raised Turkey...
£7.00

£7.00

Unit price

per

Freshpet Tender Chicken Recipe with Peas & Carrots 400g

Available From: Sainsburys

A Complete Pet Food for Adult Dogs Slice & Serve Roll Contains 100% fresh poultry 43% Chicken 27% Turkey 4% Peas 4% Carrots Freshpet® real food for pets. Learn more at FRESHPET.COM

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Fresh Dog Food

Quality Street Chocolate Refill Bag 685g

Boost Meatballs Meat Feast with Superfoods Dog Food 1kg

Freshpet Small Dog Turkey & Pork Recipe with Potato & Spinach 400g

Freshpet Junior to Senior All Life Stages Slice & Serve Roll for Dogs 700g

Freshpet Tender Chicken Recipe with Peas & Carrots 400g

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Categories

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Fresh Dog Food

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Quality Street Chocolate Refill Bag 685g

Boost Meatballs Meat Feast with Superfoods Dog Food 1kg

Freshpet Small Dog Turkey & Pork Recipe with Potato & Spinach 400g

Freshpet Junior to Senior All Life Stages Slice & Serve Roll for Dogs 700g

Freshpet Tender Chicken Recipe with Peas & Carrots 400g

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